RCI Customer Service Experience

We received the following submission from one of our users about their experience with RCI customer service:

“I booked a resort for 9/2-9/9 in Orlando, FL. On 9/1 FL issued a SOE for 51 counties due to the hurricane, and the storm was also headed to Georgia where I live. I contacted RCI and spoke with a supervisor who was very professional and helpful. He stated that they are still in the process of updating the cancellation policy (which states that in the event of a natural diaster RCI would issue a CREDIT in the amount of the fee to your acct and allow you to book another vacation, or UPON MY REQUEST refund the fee) to include the affected areas and to give them a little more time. He also said that they update the policy to cover areas where the I live in the event I was unable to leave my home to travel to my resort destination and that he was going to notate my account about our conversation.

RCI customer serviceSo when I called back on 9/2 I never expected that I would have an issue getting a refund since GA issued a SOE because of the hurricane as well. I spoke to another supervisor who told me if she cancelled my reservation for the natural disaster I could be issued a voucher in for the purchase amount and I had until 9/30 to book another reservation to travel up to 2 years. I asked her for a refund instead, but she stated that the policy is to issue a voucher because she only showed Florida panhandle as an affected area. I then asked her where was this policy located because that was not what is written in section 16.1-16.3 and she could/would not tell me. I then stated that I could not possibly book another reservation for this year because I had just booked a resort in July for my vacation and this was the only other time I was able to travel this year. And the 2nd option to book a future trip would cost me a min $124.00 to renew my membership for 1 year (RCI only allows you to borrow 1 year of points) and borrow from future points which is 21,333 points which was not going to be nearly enough because a future reservation would require a min 42,000 points. So, basically I would lose my money.

She refused to adhere to the cancellation policy for natural disasters and was extremely unprofessional. I have never had such horrible customer service in my life for something that was out of my control! I have canceled my membership with RCI and I will never refer anyone to this company.”

A Grandview Tour and Promise of Free Show Tickets

As this Australian reader points out, the tickets are not really “free”:

grandview las vegas tourWe arrived on Monday 13th June 2011 and promised “free” show tickets and lunch if we attend a presentation and showing of a Luxury Resort, which we foolishy accepted as Show Tickets were very Expensive. We were picked up and taken to GrandView with bus load of people and arrived to wait in line with hundreds. We were foolishy talked into this Timeshare with a salesman who was trained to sell “Ice to Eskimos”, and paid a deposit of $2699.

We have revocation rights under Nevada Law so we completed these forms sent original to Eldorado Resorts Corporation and copy faxed to Grandview the next day. We also returned to GrandView and confirmed that our documents would be shredded and deposit returned.

Deposit should be returned within 5 days, we are still waiting back home in Australia.
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Timeshare Rescission Period in US

Each state passes its own laws regarding the amount of time you have after buying a timeshare property to return it for a full refund.  The process of returning an unwanted timeshare shortly after purchasing is known as Timeshare Rescission, or rescinding.  The timeshare rescission process refers directly to the interval of time that is legally allowed to pass before you can no longer return a timeshare contract, or change your mind about your time share purchase.  The ability to return an unwanted timeshare shortly after purchasing is not something your timeshare salesperson is likely to mention, but it is built into every state's legal code as a protection for consumers; some people also tend to refer to this time as the "cooling off period" following the purchase.

How long do I have to return timeshareIt makes no difference if you purchased your timeshare is through RCI, Wyndham, Celebrity, Disney, Fairfield, Hilton, Hyatt, Mariott, or another timeshare exchange company, the Right to Rescission is entirely dependent on the state law where the timeshare property was purchased.  Each set of documents/purchase papers accompanying a timeshare sale will include form explaining how to rescind. It will likely be titled something similar to, "Notice of Mutual Right of Cancellation of Time Share Purchase."  If you fall within the window of legal rescission, see the following post – 10 Steps to Successfully Rescind Your Timeshare – for detailed instructions on how you can complete the timeshare deed cancellation and rescission process.  Below you will find the timeshare rescission period for each state, and please add your own comments below if you have had experience in a particular state.
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