We received the following story submission from one of our users about their experience at a timeshare presentation in Mexico:
“Having a timeshare with RCI, we booked a week at the Mayan Palace Marina in Puerto Vallarta. It was so beautiful and we were so happy with the resort (despite the “dated” reviews it had received) that we agreed to a presentation at their resort in Nuevo Vallarta. What an absolute nightmare! The resort itself was stunningly beautiful and we had high hopes about upgrading. However, the sales woman was incredibly rude. At one point she looked at me and said, “Is the timeshare also in your name? If not, you don’t need to talk.” I was shocked! I told her if she wanted to be cocky we would leave right then. We had been there for over 2 hours (they promised 60 minutes).
She said she hadn’t began to get cocky! We said we were done so she called for her manager to “exit” us. He asked why and I told him that the saleswoman had pissed me off and that in no way would we EVER consider buying something from them. He excused her and gave us a line about trying to get rid of her…then proceeded to start all over again to get us to buy. I told him we weren’t interested and that we’d been there 2 1/2 hours already. He proceeded to tell us that our time wasn’t a concern and how in the grand scheme of things the time wasn’t important. Really? I am pretty sure it is. I have a limited amount of vacation time! We insisted that we were done and wanted to leave. He said we were being unreasonable and went to go find someone else for us to talk to. We got up and left. The place is huge and it took 1/2 hour to figure out how to get back to the lobby and get a taxi. But what a relief to be out of there. I would NEVER recommend that particular presentation to anyone!!!!!!!”
We received the following submission from one of our users about their experience with RCI:
“Well I have just hung up the phone with another lovely RCI ‘expert’. There have been transactions going through my credit card for a cruise that I apparently agreed to and did not. A representative called and asked if I was interested. I said I could not commit without discussing with my husband. OH WELL, not a problem if I put a small down payment on the trip they would hold for 10 that is ten days and if not wanted would be refunded. 2 that is two days later I said no we do not want – of course the high pressure but I was adamant – no thank you. Here I am 3 months later still arguing with them that I did not agree to this and they continue to say I did and put transactions through my credit card. I have had to dispute the transactions through my credit card and get them to pull the credit transaction back. Now I have told them to not EVER process another transaction from them again. This is a disgusting way of doing business and borders on theft………….DO NOT TRUST ANY OF THE REPRESENTATIVES THEY JUST WANT THAT SALE.”
Have you had a notable experience with RCI or any other exchange company recently–good or bad? Share your story with us!
We received the following submission from one of our users about their experience at a timeshare presentation in Cabo San Lucas, Mexico:
“We were promised $400US, massages, car rentals, fish foot spa…we decided to venture upon this presentation at the luxurious Pedregal property of La Vista. We are seasoned timeshare presentation attendees as well as happy owners at Grand Solmar and this is not, by far, our first rodeo. We had been forewarned that this place was a scam but against our better judgment, proceeded. We were greeted by a man who told us we would not qualify for our ‘gifts’ because we are in the process of purchasing a new home, closing next week, and we were afraid to do anything that might mess up our mortgage committment. Breakfast was a disgusting slop that was served in a more than pitiful area, and nobody else was in there. He told us he would take us on a ‘courtesy tour’ to see a room. It did not end there.
We were escorted to ‘the room’ where we then encountered 2 other people trying to push their product. When I asked why they were going thru all the procedure sales pitches when we were told it was only going to be a room tour, the woman, Dalia, winked and told us not to worry we would still get our gifts if we ‘push us.’ We figured that meant the typical banter back and forth. So we sat for 3 more hours listening to their crap thinking $$$ signs and car rental, etc. After the usual attempted squeeze, all the amazing offers they could possibly imagine to throw at us…free weeks, plane fare, a book full of free trips, massages, even to move us over to there for the remainder of our trip…we continued to say NO because of our mortgage situation. The salesman then said he would finance us through Mexico, nobody would know. He had a plan that would work for us. Now we are totally assuming that since there was a way around our mortgage situation, we will have survived positively the presentation, get our gifts, and run. In the end, all the happy faces turned into the devil and they did not give us our stuff. They basically threw us out, would not even pay for our cab back to our hotel, and ended up with this shitty reviews all over the internet. After researching this La Vista we realized it is a total scam, taking on a new name from old busted timeshare hotels. Please dont waste your time. The place is so not worth it. DONT DO IT!”