Customer Support Experience: RCI

We received the following submission from one of our users regarding their experience with RCI and timesharing in general:

customer support experience“So far my experience with RCI has been horrible. My mom and I own a timeshare together which she used fairly often. She died in August and timeshare became mine. I have paid the bills. I have called multiple times over the past year and as of yet not a single person has been able to help me learn how to use this timeshare. I have had to fax my mom’s death certificate on three different occasions. But there doesn’t seem to be anybody in our ceiling to help me. I know RCI is the biggest timeshare company out there but I must admit I’m seriously disappointed in their lack of customer support.”

What are your thoughts? Have you had a positive or negative experience with your timeshare/exchange company? Please share it with us!

Hacienda Tres Rios Timeshare Scam

The following story was submitted by one of our users about their experience with Hacienda Tres Rios:

“My husband and I bought a lifetime membership with Sunset Group Hacienda Tres Rios. They made us many promises, we bought it in 2012 and we already payed it, from the date of purchase to today we never used it because it is complex and difficult to meet their requirements. So my husband and I decided as promised in the acquisition of the membership that they could help us to sell, which is a lie, then they told us that the sale was particular. tres rios

Tired of so many lies and of throwing our money, we decided to cancel our membership, another complicated problem, the opposite of when we sold the membership, all were rude and never wanted to attend our calls, we were denied to get the cancellation and even threatened us.

We doubted it was possible to cancel and as a last resource we hire a lawyer. It was the solution to our problems. In 6 months we were free and no more maintenance to pay, which was our major concern. We doubted if we did the right thing and if we could be scammed again, but this time we read our contract and saw that everything was legitimate and there was no risk to run. Today we are very happy to have canceled our membership and we decided to post this to see if we help someone sharing our story, don’t fall in their traps and fight for your rights.”

Vidanta Resorts Experience

We received the following submission from one of our users regarding their experience with Vidanta:

“A few months ago I went to Riviera Maya Vidanta. Sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I decided to buy a membership, without clearly reading what we were signing by the urgency of the matter. They asked to take out a credit card to cover the down payment. They took a long time to return my card, a comparison to my friend they charge very quick the hitch in her credit card. We were not given any contract. They said they would arrive 15 days after the signing of documents.

At home, a week after this, I still had not received my contract yet. I called the resort to make the vidanta resorts experiencetimeshare cancellation contract that I still not had it but it would arrive and had to pay. There were many inconsistencies with what they told us at the timeshare pitch at the San Francisco exchange program. That is not what we were promised. The resort ignored me, they just passed me from one department to another and nobody gave us an answer.

We felt we needed help and wanted to cancel. So seeing the refusal of the hotel, we hired a company that that was able to cancel our timeshare contract. My friend and I lived with a lot of stress because at the time the hotel said we could not cancel and we had to pay, so we believed that we were engaged for 50 years to pay that! It is horrible and I do not wish it to anyone. Be very careful dont trust what they tell you, avoid timeshare presentations, read your contract carefully before acquiring something.”