RCI Customer Service Experience

We received the following submission from one of our users about their experience with RCI customer service:

"I booked a resort for 9/2-9/9 in Orlando, FL. On 9/1 FL issued a SOE for 51 counties due to the hurricane, and the storm was also headed to Georgia where I live. I contacted RCI and spoke with a supervisor who was very professional and helpful. He stated that they are still in the process of updating the cancellation policy (which states that in the event of a natural diaster RCI would issue a CREDIT in the amount of the fee to... Read the rest of this entry »

Royal Holiday Timeshare Scam

We received the following user-submitted story about their experience with Royal Holiday:

"Let me tell you my experience, I was in Mexico enjoying my vacation time, when I was invited to attend a timeshare presentation, as I did not want to be rude I decided to go. Well, that was the worst mistake I may have made.

They kept me there for 8 hours, I was feeling like a I was wasting my vacation time, so I asked the sales man if I sign and then I regret, and I have de desire of cancel the contract if there is... Read the rest of this entry »

RCI Experience: Harassing Phone Calls

We recently received the following submission from one of our users:

"My wife and I have a club membership at an all-inclusive resort in Mexico. When we first signed up for our membership we were also given access to RCI plus a single vacation week with them for a deep discount price, which we used in the first year of our membership.

RCI phone callsSince then we began to have unwanted problems with RCI such as badgering telephone calls, sometimes every few hours. Our Mexican resort changed its vacation... Read the rest of this entry »