We received the following submission from one of our users regarding their experience with RCI:
“I am very disappointed with their program. I was really looking forward to a vacation I booked in March 2016 for December 2016 but had an emergency with my son and he was hospitalized. So of course we have to cancel our vacation. We could not re-book, receive any of our money back or get some kind of RCI credit for future use. It really is sad that they would just take $500 plus dollars for something our family could not use after all because of a serious accident.
-Very disappointed member”
Anyone else have a similar experience with RCI or other timeshare exchange programs? What do you believe these companies should do in the event of a cancellation? Tell us about it!
We received the following submission from one of our users about their experience with RCI customer service:
“I booked a resort for 9/2-9/9 in Orlando, FL. On 9/1 FL issued a SOE for 51 counties due to the hurricane, and the storm was also headed to Georgia where I live. I contacted RCI and spoke with a supervisor who was very professional and helpful. He stated that they are still in the process of updating the cancellation policy (which states that in the event of a natural diaster RCI would issue a CREDIT in the amount of the fee to your acct and allow you to book another vacation, or UPON MY REQUEST refund the fee) to include the affected areas and to give them a little more time. He also said that they update the policy to cover areas where the I live in the event I was unable to leave my home to travel to my resort destination and that he was going to notate my account about our conversation.
So when I called back on 9/2 I never expected that I would have an issue getting a refund since GA issued a SOE because of the hurricane as well. I spoke to another supervisor who told me if she cancelled my reservation for the natural disaster I could be issued a voucher in for the purchase amount and I had until 9/30 to book another reservation to travel up to 2 years. I asked her for a refund instead, but she stated that the policy is to issue a voucher because she only showed Florida panhandle as an affected area. I then asked her where was this policy located because that was not what is written in section 16.1-16.3 and she could/would not tell me. I then stated that I could not possibly book another reservation for this year because I had just booked a resort in July for my vacation and this was the only other time I was able to travel this year. And the 2nd option to book a future trip would cost me a min $124.00 to renew my membership for 1 year (RCI only allows you to borrow 1 year of points) and borrow from future points which is 21,333 points which was not going to be nearly enough because a future reservation would require a min 42,000 points. So, basically I would lose my money.
She refused to adhere to the cancellation policy for natural disasters and was extremely unprofessional. I have never had such horrible customer service in my life for something that was out of my control! I have canceled my membership with RCI and I will never refer anyone to this company.”
As this Australian reader points out, the tickets are not really “free”:
We arrived on Monday 13th June 2011 and promised “free” show tickets and lunch if we attend a presentation and showing of a Luxury Resort, which we foolishy accepted as Show Tickets were very Expensive. We were picked up and taken to GrandView with bus load of people and arrived to wait in line with hundreds. We were foolishy talked into this Timeshare with a salesman who was trained to sell “Ice to Eskimos”, and paid a deposit of $2699.
We have revocation rights under Nevada Law so we completed these forms sent original to Eldorado Resorts Corporation and copy faxed to Grandview the next day. We also returned to GrandView and confirmed that our documents would be shredded and deposit returned.
Deposit should be returned within 5 days, we are still waiting back home in Australia.
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