RCIVIP Timeshare Help Resource

The following story was submitted by one of our users about their experience with Hacienda Tres Rios:

"My husband and I bought a lifetime membership with Sunset Group Hacienda Tres Rios. They made us many promises, we bought it in 2012 and we already payed it, from the date of purchase to today we never used it because it is complex and difficult to meet their requirements. So my husband and I decided as promised in the acquisition of the membership that they could help us to sell, which is a lie, then they told us that the sale was... Read the rest of this entry »

We received the following submission from one of our users about their experience with RCI customer service:

"I booked a resort for 9/2-9/9 in Orlando, FL. On 9/1 FL issued a SOE for 51 counties due to the hurricane, and the storm was also headed to Georgia where I live. I contacted RCI and spoke with a supervisor who was very professional and helpful. He stated that they are still in the process of updating the cancellation policy (which states that in the event of a natural diaster RCI would issue a CREDIT in the amount of the fee to... Read the rest of this entry »