We received the following submission from one of our users about their experience purchasing a timeshare with Vida Vacations in Mexico:
“We went to a timeshare presentation at the Riviera Maya in Nov. 2015. It was the worst thing we could of done. Sadly we were scammed. In the sales presentation we asked many questions, and some questions various times. Every question or doubt we had regarding the contract was put to ease by the 2 sales persons who dealt with us. We have tried contacting them at many different numbers and sent them letters. We have been promised that our calls will be returned but they are not. They will not cancel the purchase or contract and they will not even bother to speak to us and find a resolution.
We found 170 complaints on one website against this merchant and their timeshare sales such as the one we bought. I also found dozens of complaints at other complaints boards, at the better business bureau and dozens of other sites online. If you search online Vida Vacations or Vacation Privileges or Mayan resorts you will see endless lists of customers who like us were lied to and scammed.
DO NOT VISIT THIS RESORT OR GO TO THEIR TIMESHARE PRESENTATION NO MATTER WHAT IS OFFERED TO YOU. DO NOT BUY FROM THESE THIEVES.”
We received the following submission from one of our users about their experience with timeshares at Mayan Palace in Mexico:
“I bought a timeshare at Mayan Palace as an investment and was told I could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who originally sold the timeshare to me but I do not believe that happened. The same salesperson sold my girlfriend a timeshare that I heard him say they would sell her timeshare for exchange for hers because she was trying to get out of her old one. She signed the papers and was stuck with two. They completely lied to her and continue to do so. She had not had any success in resolving her issue with the same timeshare company. She also had another couple that were friends of hers that bought and they were lied to and promised a bunch of stuff.
Tired of so many lies, we found a company that cancels timeshares, we contacted them for a free consultation. They sent us a contract where it was established if they do not cancel our contract we do not have to pay anything to them. They got the cancellation of 2 of our contracts and they are working on our other contract. We are happy with the results and we want to share with others in order to avoid more injustice from Grupo Mayan.”
The following story was submitted by one of our users about their experience with Hacienda Tres Rios:
“My husband and I bought a lifetime membership with Sunset Group Hacienda Tres Rios. They made us many promises, we bought it in 2012 and we already payed it, from the date of purchase to today we never used it because it is complex and difficult to meet their requirements. So my husband and I decided as promised in the acquisition of the membership that they could help us to sell, which is a lie, then they told us that the sale was particular.
Tired of so many lies and of throwing our money, we decided to cancel our membership, another complicated problem, the opposite of when we sold the membership, all were rude and never wanted to attend our calls, we were denied to get the cancellation and even threatened us.
We doubted it was possible to cancel and as a last resource we hire a lawyer. It was the solution to our problems. In 6 months we were free and no more maintenance to pay, which was our major concern. We doubted if we did the right thing and if we could be scammed again, but this time we read our contract and saw that everything was legitimate and there was no risk to run. Today we are very happy to have canceled our membership and we decided to post this to see if we help someone sharing our story, don’t fall in their traps and fight for your rights.”