In 2016 my husband and I agreed to listen to a sales pitch from Wyndham resort in Panama City Beach. We said no over and over but they wore us down. We stayed there for at least 7 to 8 hours. They made promises and told us lots of lies. I paid 17,500.00 for 84,000 points which they said would give us at least 1 week of vacation. (The did give us bonus points that could be used the first two years)
The next summer I tried to use points but they kept saying everything was unvailable. I checked on some other sites and could buy a room at the same place Wyndham told me was booked. So I found another condo in Panama and paid with my own money again. (I couldn’t believe that I had a deed in my hand for the Panama resort but still had to go to another condo and pay about $1,500.00 of our own money for vacation again). When we went to Chicago that summer we tried again to use the points but was told it was not available. I went online and ended up booking a room for two days at the same Wyndham resort but had to pay with my own money. I couldn’t use points.
Since June 2016 we have been able to go on one full week vacation but that was with bonus points they gave us. Now they said we don’t have enough points for a week. When we went to our one week vacation in Daytona this past summer they kept pushing us to sit down with them again and talk about our ownership. I said no several times but finally agreed. I called the next morning and said we decided not to because we wanted to stay with our kids. They charged my credit card $25 for not going. I called Wyndham and they said they couldn’t help me because it was Daytona’s resort that did it.
I called the other day trying to set up a vacation and was told I don’t have enough points but I could buy more points to go. To go to a beach in Florida this summer I was quoted to use my points and then pay them $1,008.00 extra. So again I have to pay out of pocket. Just today, September 29, 2019, I have tried again to talk to them and schedule a vacation. I was really trying to let this go and move on but I can’t. They now took my 82,000 points and deposited it into some RCI program because I will lose the points tomorrow if I don’t. I was told last time I called to hold on to these points and then combine those with the new points I get October 1st. Now they said I can’t which was just another lie they told me.
The RCI program is not even connected to Wyndham and there are separate fees involved to use those points. So now I am back to not being able to go on vacation again this upcoming year. I now know they told us a bunch of lies and made everything sound so great. The one thing they kept telling me during their sales pitch was I wouldn’t have to worry about planning vacation anymore. I just had to find where we wanted to go and book it.
Now I worry more than ever because they took $17,500.00 plus our monthly fees they charge us. All I want is the money I gave them. I really just wish I never let them talk me into coming to their sales pitch. Thank you for listening to my situation.