We received the following submission from one of our users about their experience purchasing a timeshare with Vida Vacations in Mexico:
“We went to a timeshare presentation at the Riviera Maya in Nov. 2015. It was the worst thing we could of done. Sadly we were scammed. In the sales presentation we asked many questions, and some questions various times. Every question or doubt we had regarding the contract was put to ease by the 2 sales persons who dealt with us. We have tried contacting them at many different numbers and sent them letters. We have been promised that our calls will be returned but they are not. They will not cancel the purchase or contract and they will not even bother to speak to us and find a resolution.
We found 170 complaints on one website against this merchant and their timeshare sales such as the one we bought. I also found dozens of complaints at other complaints boards, at the better business bureau and dozens of other sites online. If you search online Vida Vacations or Vacation Privileges or Mayan resorts you will see endless lists of customers who like us were lied to and scammed.
DO NOT VISIT THIS RESORT OR GO TO THEIR TIMESHARE PRESENTATION NO MATTER WHAT IS OFFERED TO YOU. DO NOT BUY FROM THESE THIEVES.”
We received the following submission from one of our users regarding their experience with RCI:
“I am very disappointed with their program. I was really looking forward to a vacation I booked in March 2016 for December 2016 but had an emergency with my son and he was hospitalized. So of course we have to cancel our vacation. We could not re-book, receive any of our money back or get some kind of RCI credit for future use. It really is sad that they would just take $500 plus dollars for something our family could not use after all because of a serious accident.
-Very disappointed member”
Anyone else have a similar experience with RCI or other timeshare exchange programs? What do you believe these companies should do in the event of a cancellation? Tell us about it!
We received the following submission from one of our users about their experience with timeshares at Mayan Palace in Mexico:
“I bought a timeshare at Mayan Palace as an investment and was told I could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who originally sold the timeshare to me but I do not believe that happened. The same salesperson sold my girlfriend a timeshare that I heard him say they would sell her timeshare for exchange for hers because she was trying to get out of her old one. She signed the papers and was stuck with two. They completely lied to her and continue to do so. She had not had any success in resolving her issue with the same timeshare company. She also had another couple that were friends of hers that bought and they were lied to and promised a bunch of stuff.
Tired of so many lies, we found a company that cancels timeshares, we contacted them for a free consultation. They sent us a contract where it was established if they do not cancel our contract we do not have to pay anything to them. They got the cancellation of 2 of our contracts and they are working on our other contract. We are happy with the results and we want to share with others in order to avoid more injustice from Grupo Mayan.”