RCIVIP Timeshare Help Resource

We received the following submission from one of our users about their experience with timeshares at Mayan Palace in Mexico:

“I bought a timeshare at Mayan Palace as an investment and was told I could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who originally sold the timeshare to me but I do not believe that happened. The same salesperson sold my girlfriend a timeshare that I heard him say they would sell her timeshare for exchange for hers because she was trying to get out of her old one. She signed the papers and was stuck with two. They completely lied to her and continue to do so. She had not had any success in resolving her issue with the same timeshare company. She also had another couple that were friends of hers that bought and they were lied to and promised a bunch of stuff.

Tired of so many lies, we found a company that cancels timeshares, we contacted them for a free consultation. They sent us a contract where it was established if they do not cancel our contract we do not have to pay anything to them. They got the cancellation of 2 of our contracts and they are working on our other contract. We are happy with the results and we want to share with others in order to avoid more injustice from Grupo Mayan.”

The following is a review of Park Royal Los Cabos submitted by one of our users:

“I received a certificate for RCI from a family member & stayed at the Park Royal Los Cabos. Firstly, the employees are nothing but wonderful. They are kind, courteous, & go out of their way to make your stay great. You as a company owe it to your employees to do updates in this establishment. 

Specifically speaking in terms of sealing the windows & patio doors so that bugs don’t get in. I have never stayed at a condo where they provide you with bug spray much less have to use it daily. I had to throw food out because of it. I had to store everything that doesn’t belong in a fridge in a zip lock baggie. I had to buy my own dish soap & clorox wipes so that I could keep the kitchen clean & disinfected after using the bug spray! Really? Maybe if you took better care of this property you would have more guests. It’s a great location. It just needs more TLC! Take pride in the property & the employees. It’s all worth it! Also, if you could put even coin operated laundry on site it would be welcomed. In this weather no one should have to pack their sweaty clothes in a suitcase!”