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Customer Support Experience: RCI

We received the following submission from one of our users regarding their experience with RCI and timesharing in general:

customer support experience“So far my experience with RCI has been horrible. My mom and I own a timeshare together which she used fairly often. She died in August and timeshare became mine. I have paid the bills. I have called multiple times over the past year and as of yet not a single person has been able to help me learn how to use this timeshare. I have had to fax my mom’s death certificate on three different occasions. But there doesn’t seem to be anybody in our ceiling to help me. I know RCI is the biggest timeshare company out there but I must admit I’m seriously disappointed in their lack of customer support.”

What are your thoughts? Have you had a positive or negative experience with your timeshare/exchange company? Please share it with us!

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One Comment

  1. I am sorry about the death of your mother. If you really took on the timeshare, you may be stuck with it. However, you could have refused the inheritance, and maybe you still can. Please contact a qualified estate attorney.

    Your other option is to contact the resort company or homeowner’s association and offer to give it back to them. It might be worth saying that they will not get a penny from you.

    Best of luck, and I hope everything works out!

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