We received the following submission from one of our users regarding their experience with Vidanta:
“A few months ago I went to Riviera Maya Vidanta. Sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I decided to buy a membership, without clearly reading what we were signing by the urgency of the matter. They asked to take out a credit card to cover the down payment. They took a long time to return my card, a comparison to my friend they charge very quick the hitch in her credit card. We were not given any contract. They said they would arrive 15 days after the signing of documents.
At home, a week after this, I still had not received my contract yet. I called the resort to make the timeshare cancellation contract that I still not had it but it would arrive and had to pay. There were many inconsistencies with what they told us at the timeshare pitch at the San Francisco exchange program. That is not what we were promised. The resort ignored me, they just passed me from one department to another and nobody gave us an answer.
We felt we needed help and wanted to cancel. So seeing the refusal of the hotel, we hired a company that that was able to cancel our timeshare contract. My friend and I lived with a lot of stress because at the time the hotel said we could not cancel and we had to pay, so we believed that we were engaged for 50 years to pay that! It is horrible and I do not wish it to anyone. Be very careful dont trust what they tell you, avoid timeshare presentations, read your contract carefully before acquiring something.”