Hacienda Tres Rios Timeshare Scam

The following story was submitted by one of our users about their experience with Hacienda Tres Rios:

“My husband and I bought a lifetime membership with Sunset Group Hacienda Tres Rios. They made us many promises, we bought it in 2012 and we already payed it, from the date of purchase to today we never used it because it is complex and difficult to meet their requirements. So my husband and I decided as promised in the acquisition of the membership that they could help us to sell, which is a lie, then they told us that the sale was particular. tres rios

Tired of so many lies and of throwing our money, we decided to cancel our membership, another complicated problem, the opposite of when we sold the membership, all were rude and never wanted to attend our calls, we were denied to get the cancellation and even threatened us.

We doubted it was possible to cancel and as a last resource we hire a lawyer. It was the solution to our problems. In 6 months we were free and no more maintenance to pay, which was our major concern. We doubted if we did the right thing and if we could be scammed again, but this time we read our contract and saw that everything was legitimate and there was no risk to run. Today we are very happy to have canceled our membership and we decided to post this to see if we help someone sharing our story, don’t fall in their traps and fight for your rights.”

Vidanta Resorts Experience

We received the following submission from one of our users regarding their experience with Vidanta:

“A few months ago I went to Riviera Maya Vidanta. Sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I decided to buy a membership, without clearly reading what we were signing by the urgency of the matter. They asked to take out a credit card to cover the down payment. They took a long time to return my card, a comparison to my friend they charge very quick the hitch in her credit card. We were not given any contract. They said they would arrive 15 days after the signing of documents.

At home, a week after this, I still had not received my contract yet. I called the resort to make the vidanta resorts experiencetimeshare cancellation contract that I still not had it but it would arrive and had to pay. There were many inconsistencies with what they told us at the timeshare pitch at the San Francisco exchange program. That is not what we were promised. The resort ignored me, they just passed me from one department to another and nobody gave us an answer.

We felt we needed help and wanted to cancel. So seeing the refusal of the hotel, we hired a company that that was able to cancel our timeshare contract. My friend and I lived with a lot of stress because at the time the hotel said we could not cancel and we had to pay, so we believed that we were engaged for 50 years to pay that! It is horrible and I do not wish it to anyone. Be very careful dont trust what they tell you, avoid timeshare presentations, read your contract carefully before acquiring something.”

RCI Customer Service Experience

We received the following submission from one of our users about their experience with RCI customer service:

“I booked a resort for 9/2-9/9 in Orlando, FL. On 9/1 FL issued a SOE for 51 counties due to the hurricane, and the storm was also headed to Georgia where I live. I contacted RCI and spoke with a supervisor who was very professional and helpful. He stated that they are still in the process of updating the cancellation policy (which states that in the event of a natural diaster RCI would issue a CREDIT in the amount of the fee to your acct and allow you to book another vacation, or UPON MY REQUEST refund the fee) to include the affected areas and to give them a little more time. He also said that they update the policy to cover areas where the I live in the event I was unable to leave my home to travel to my resort destination and that he was going to notate my account about our conversation.

RCI customer serviceSo when I called back on 9/2 I never expected that I would have an issue getting a refund since GA issued a SOE because of the hurricane as well. I spoke to another supervisor who told me if she cancelled my reservation for the natural disaster I could be issued a voucher in for the purchase amount and I had until 9/30 to book another reservation to travel up to 2 years. I asked her for a refund instead, but she stated that the policy is to issue a voucher because she only showed Florida panhandle as an affected area. I then asked her where was this policy located because that was not what is written in section 16.1-16.3 and she could/would not tell me. I then stated that I could not possibly book another reservation for this year because I had just booked a resort in July for my vacation and this was the only other time I was able to travel this year. And the 2nd option to book a future trip would cost me a min $124.00 to renew my membership for 1 year (RCI only allows you to borrow 1 year of points) and borrow from future points which is 21,333 points which was not going to be nearly enough because a future reservation would require a min 42,000 points. So, basically I would lose my money.

She refused to adhere to the cancellation policy for natural disasters and was extremely unprofessional. I have never had such horrible customer service in my life for something that was out of my control! I have canceled my membership with RCI and I will never refer anyone to this company.”