The following post was submitted by user Bryan:
I’ve had a RCI timeshare for 10 years. In those 10 years I’ve never been satisfied with the product. I currently pay $700 per year in maintenance fees, $179 in booking fees, $50 per year in membership fees and taxes on my 1 bedroom condo. What do I get for all that? I have the priviledge of being able to use for 1 week a year.
The maintenance fees have gone from $350 per year to $700 per year over the decade I’ve owned the timeshare. Recently I tried to book a trip on a Thursday and was kicked out of their computer system because they were doing maintenance. I tried again on the following Monday, only to find that the rules and rates had changed. The week I wanted to book was now only available if I combined 2 weeks and paid a $99 fee to combine them so I could get the 1 week I tried to book earlier.
I spoke to 3 customer service managers only to find out that they had the ability to book this condo like I had originally wanted, but they chose not to do it. Talk about horrible customer service.
I’m in the process of trying to sell or give away this white elephant before it costs me another $700 for the 2011 year. Do yourself a favor and never use RCI. Tell your friends never to use them and if you have a condo with them try to unload it as soon as possible.